Vital CRM
How do I send the notification email with ICS file to customers who attend the case/event?

1. On the [Case] tab, choose a case/event
2. Click [New calendar event]


2. Enable this option [Send an appointment to Customer] to send notification emails to customers.

[Case > choose case > New Calendar Event > Send an appointment to Customer > Save]
https://faq.vitalyun.com/EN/CRM#3901