Vital CRM
What to do if the message "The customer's address is not synchronized" appears on the mobile phone?

If the message "The customer's address is not synchronized" appears on the mobile phone, here are the solutions:

1. On the App's customer screen, try holding down the screen, swipe down, and release to refresh the data. Alternatively, clear the App from the background and reopen it to check if the issue persists.

2. In the web version of the system, locate the customer data causing the issue, click "Edit" in the top right corner, save without making any changes, and then refresh the data in the App.

3. During bulk import of customer data or when using API to add customers, the system does not automatically sync customer address information. Users need to set it manually. System administrators can go to "Management > System > Service Information," and on the right, there's a "Process Addresses Without Geographic Information" function. Here, you can manually sync all customer data's address information.

If the message "The customer's address is not synchronized" appears on the mobile phone, here are the solutions. (Refer to FAQ)
https://faq.vitalyun.com/EN/CRM#5509
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