Vital CRM provides the function to integrate with LINE official account. Therefore, enterprises can integrate LINE friends into the CRM system, and have one-to-one communication and personalized messages.

In order for enterprises to better understand the operating results of LINE official accounts and the interaction with LINE friends, CRM added a "LINE Friends Analysis" to the system. LINE Friend Analysis provides analysis of LINE friend status such as blocked, active, and sleeping analysis of message exchange, interaction trends, and statistics of customer form.