Vital CRM
How are marketing SMS credits calculated?

One SMS is equal to one credit. For international SMS messages sent outside of Taiwan, each message is worth three credit. For two-way SMS messages, each message is worth two credit.

If a message fails to send, the system will deduct the points first, and then refund the failed SMS points after all messages have been sent.

Note:

  • Messages exceeding 160 characters will be sent in long SMS format.
  • Using two-way SMS allows you to receive and record customer replies from within Taiwan. Each message sent will incur an additional point. The valid period for receiving replies is within 7 days
  • The length of the SMS message varies by personalization, it is highly recommended to preview SMS message content before sending.

＊ For more information, please refer to:

  1. How to purchase marketing SMS points?
  2. How to send a marketing SMS to only a single customer?

One SMS is equal to one credit. For international SMS messages sent outside of Taiwan, each message is worth three credit. For two-way SMS messages, each message is worth two credit. (Refer to FAQ)
https://faq.vitalyun.com/EN/CRM#4305
請問行銷簡訊如何計算點數？ @ 閱讀文件 @ Vitals ESP 知識管理企業雲 (vitalyun.com)
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