Vital CRM
Is there a valid period for receiving replies in two-way SMS?

The valid period for receiving replies in two-way SMS is within 7 days. After that, the system will no longer receive customer replies, and any unused credits will be refunded.

As for where you can view customer replies to two-way SMS, you can find them in the "Inbox" or "Received Messages" section of your SMS platform or messaging service provider.

* If a customer replies to a two-way text message, where can I view it?

The valid period for receiving replies in two-way SMS is within 7 days. After that, the system will no longer receive customer replies, and any unused credits will be refunded.
https://faq.vitalyun.com/EN/CRM#4455
請問雙向簡訊的有效回覆期限是幾天？ @ 閱讀文件 @ Vitals ESP 知識管理企業雲 (vitalyun.com)
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