Vital CRM
After my LINE official account is linked with CRM, can I still use the LINE official account app to chat with customers?

After connecting the LINE official account with CRM, you can still use the LINE official account app to chat with customers.

Note that CRM will not keep records of messages sent directly to customers through LINE official accounts, but if customers reply to messages, our CRM system will receive them.

Yes, you can still use the LINE official account app to chat with customers.
https://faq.vitalyun.com/EN/CRM#4258
LINE官方帳號與CRM串聯後，還能使用LINE官方帳號的App跟客戶對話嗎？ @ 閱讀文件 @ Vitals ESP 知識管理企業雲 (vitalyun.com)
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